Terms of Service — SvitloCheck

1. The Service

SvitloCheck helps freight forwarders, brokers, and other businesses verify road-freight carriers and assess counterparty and payment risk. Depending on the country and data available, the Service may check company registration and status, VAT validity, IBAN format and consistency, transport operator licences, vehicle registration formats and fleet membership, transport-activity classification, and sanctions/watchlist screening.

The Service aggregates information from official and public sources, and where indicated from third-party data providers, and presents it with risk indicators to help you make your own informed decisions.

You may submit verification requests through the web application, by email to an address we provide, by messaging channels we support, or through an API where we have agreed API access with you in writing.

2. The Service is a decision-support tool — not a guarantee

This is important. SvitloCheck provides information and risk indicators to support your own due diligence. It does not:

• guarantee the accuracy, completeness, or currency of data obtained from third-party or official sources;
• constitute a legal, compliance, financial, or credit determination;
• certify that a carrier is trustworthy, solvent, adequately insured, or fit to perform a contract; or
• replace your own checks, judgment, and legal/regulatory obligations.

In particular, sanctions and watchlist screening is a screening aid, not a compliance certification. A match (or absence of a match) does not constitute legal advice or a definitive determination, and you remain responsible for meeting your own sanctions, anti-money-laundering, and other compliance obligations. Possible matches must be independently reviewed by you.

Results are point-in-time. A report reflects the sources we could reach at the time shown on it. Registers change, licences expire and are withdrawn, and a source that was unavailable may become available. We may re-run a check after a report has been issued and issue an updated report; where we do, the most recent report supersedes earlier ones for the same case. A report is not valid indefinitely and should not be relied on for a transaction materially later than its date.

You make the decision. The Service does not decide for you whether to work with a carrier. Where the carrier is a natural person (for example a sole trader), you must not treat a SvitloCheck result as the sole basis for a decision that has legal or similarly significant effects on that person; you remain responsible for your own review.

3. Accounts and access

To use certain features you may need an account. You agree to provide accurate information, keep your credentials secure, and be responsible for activity under your account. Notify us promptly of any unauthorised use.

Submissions by email and messaging. Where your organisation has registered sender addresses or numbers with us, a request received from a registered sender is treated as authorised by your organisation. You are responsible for keeping that list current, for the content of what is forwarded to us, and for who is copied on requests and replies. Replies are sent to the address or number the request came from and to anyone that request copied.

We may suspend or terminate access that violates these Terms, poses a security or legal risk, or misuses the Service.

4. Acceptable use

You agree to use the Service only for legitimate business purposes — verifying counterparties you have, or are considering, a genuine business relationship with. You must not:

• use the Service to harass, profile, or build dossiers on individuals beyond legitimate carrier-verification purposes;
• access the Service by automated means — including scripts, bots, browser automation, or robotic process automation — other than through an API we have agreed with you in writing;
• scrape, bulk-extract, or systematically retrieve data from the Service;
• resell or redistribute reports or data obtained through the Service, or incorporate them into a product or service you provide to third parties, except as permitted in Section 8;
• attempt to circumvent security, access controls, or rate limits;
• use the Service to break any law, including data-protection or sanctions law;
• submit data you have no lawful basis to submit; or
• reverse-engineer, copy, or create a competing product from the Service.

You are responsible for ensuring you have a lawful basis to submit any personal data (for example an IBAN, a director's name, a contact, or the contents of a forwarded email) into the Service.

5. Counterparty markers

You may record markers against a counterparty — for example a note that you have had a problem with a company, a domain, or a bank account — so that the Service warns you if that counterparty appears in a later request.

Markers are your own records. They are visible only to your organisation, are not shared with other customers, and are never published. You are responsible for their accuracy, for keeping them current, and for having a lawful basis to record them, particularly where the counterparty is a natural person. A marker may cause a case to be stopped for your organisation; it never blocks the counterparty from any other customer.

We may suspend or remove a marker where we receive a complaint or objection from the person or company it concerns, or where we consider it unlawful or inaccurate, and we will tell you if we do. A person or company who believes a marker about them is held by a customer may contact us at the address in Section 17; we will pass the request to the customer concerned and may act on it ourselves where the law requires.

6. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf as a processor (for business customers under a separate agreement), the data-processing terms of that agreement apply. You are responsible, as controller, for the lawfulness of the data you submit for verification.

Third-party data providers. To perform a check, the Service transmits data you submit — such as a company name, VAT number, registration number, or bank account — to official registers and, where indicated, to third-party data providers acting on our behalf. The purpose of each is provided on request by our DPA. By using the Service you authorise those transmissions. We will update the list before adding a provider and will notify account holders of material changes; where you have a separate data-processing agreement with us, its sub-processor terms apply.

7. Third-party sources and availability

The Service depends on third-party and official data sources (such as VIES, national registers, licence registers, sanctions lists, and the providers listed under Section 6) and third-party infrastructure. These sources may be unavailable, delayed, incomplete, or out of date, and we do not control them. We are not responsible for the accuracy or availability of third-party data, and a check may return "unavailable" when a source cannot be reached. Where a check returns "unavailable", we may retry it and issue an updated report under Section 2. We do not guarantee uninterrupted or error-free operation.

Some sources are made available to us on terms that require attribution. Reports identify the source of each finding; you must not remove or obscure those attributions when you share a report.

8. Fees, and what you may do with a report

Where the Service is offered for a fee, the applicable fees, billing cycle, and payment terms will be set out at sign-up or in a separate order or agreement. Unless stated otherwise, fees are exclusive of VAT and other taxes. We may change fees on reasonable notice.

What you may do with a report. You may use reports and the data in them for your own due diligence; share them within your organisation and with the parties to the transaction the check concerns (for example your customer, your insurer, or the carrier itself); and retain them for your records and for any legal or audit obligation you have.

What you may not do. You may not resell reports or data, offer them as part of a product or service to third parties, publish them, or use them to build or train a competing service. Verdicts and risk indicators are ours; the underlying facts belong to their sources.

9. Retention

We retain cases, the documents submitted with them, and the reports we issue for 24 months from the date of the check, so that you can return to them and so that we can demonstrate what the Service showed at the time. After that period we delete or anonymise them, unless a legal obligation or a dispute requires longer retention. You may ask us to delete a case earlier, subject to the same exceptions.

10. Intellectual property

The Service, including its software, design, report format, risk rules, and content (excluding third-party source data), is owned by Hight.io and protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service and the reports it produces in accordance with these Terms. We retain all other rights.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that results are accurate, complete, current, or suited to your purpose.

12. Limitation of liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or loss of data;
• we are not liable for losses arising from your reliance on results, from third-party source data, from decisions you make using the Service, or from markers you record; and
• our total aggregate liability arising out of or relating to the Service is limited to the fees you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim (or, if the Service was provided free of charge, to EUR 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (such as liability for fraud, or for death or personal injury caused by negligence).

13. Indemnity

You agree to indemnify and hold harmless Hight.io against claims, losses, and costs arising from your misuse of the Service, your breach of these Terms, your submission of data you had no lawful basis to submit, or markers you recorded.

14. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, or where necessary for legal, security, or operational reasons, and with immediate effect in the case of automated access, scraping, or circumvention of security measures under Section 4. Provisions that by their nature should survive termination (including Sections 2, 5, 8, 9, 10, 11, 12, 13, and 16) will survive.

15. Changes to the Service and these Terms

We may modify the Service or these Terms. We will post updated Terms here with a new "Last updated" date, and where changes are material we will notify account holders by email at least 14 days before they take effect. Continued use after changes take effect constitutes acceptance. Checks performed before a change takes effect are governed by the Terms in force when they were requested.

16. Governing law and jurisdiction

These Terms are governed by Belgian law. The courts competent for the registered office of Hight.io BV (Belgium) have exclusive jurisdiction over any dispute.

17. Contact

Hight.io BV
Da Vincilaan 1, Brussels Airport Corporate Village
1930 Zaventem, Belgium
Enterprise number: BE 0755752140
Email: support@svitlocheck.com